IT Administrator

Job Summary
Microcom is seeking a full-time IT Support team member with 2 or more years of experience supporting end-user technology-related service requests.

Responsibilities

• Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.

• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.

• Respond promptly and professionally to alerts and end-user IT issues

• Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities, and documenting solutions.

• Function as the primary point of contact from the assignment of the ticket to the successful resolution of the issue.

• Maintain a polished and professional image.

• Maintain a higher level of knowledge of data products and services Microcom provides to provide customers with a high level of customer support

• Other duties may be assigned as needed.

Competencies

• Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems.

• Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.

• Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues.

• Ability to maintain professional communication skills.

• Ability to multi-task, work under pressure, and handle interruptions.

• Excellent communication skills and ability to interact with diverse personalities.

• Customer Service experience

• The employee must occasionally lift and/or move up to 30 pounds. The employee may have to sit at a computer for long periods of time. (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.