Customer Service Representative

Be The Connection Customers Can Count On.

As a Customer Service Representative, you’ll assist customers with technical support, billing, products, and general service questions while creating a positive experience with every interaction.

What You’ll Do

• Answer inbound customer service and technical support calls

• Troubleshoot product, equipment, installation, and service issues

• Assist customers with billing, payments, account questions, and service activations

• Accurately document customer interactions and account updates

• Resolve concerns and de-escalate difficult customer situations

• Educate customers on available products, services, and upgrades

What We’re Looking For

• Strong customer service, communication, and active listening skills

• Comfortable handling back-to-back calls in a fast-paced environment

• Strong problem-solving and critical-thinking abilities

• Computer proficient and able to quickly learn new systems

• Organized and able to multitask while accurately documenting information

• Professional, patient, and comfortable working toward performance goals

Experience

• 6+ months of customer service or technical support experience preferred