Answer inbound service calls from internal and external customers.

Provide exceptional customer service by demonstrating knowledge of our products and services.

Lead the charge in service, installation, and home automation solutions for our customers, both rural and urban.

Secure revenue by generating invoices, collecting payments from customers, verifying and posting receipts; and resolving payment discrepancies.

Receives, stock, pull, distribute, ship, and track receivers, installation materials, and tools for Microcom technicians, contractors and the sales department.

Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.