Careers at Microcom

IT Administrator

About The Role

Keep Microcom Connected.

As an IT Administrator, you’ll support Microcom’s day-to-day technology needs by troubleshooting systems, managing devices and networks, and helping our team stay connected and productive.

What You’ll Do

  • Troubleshoot hardware, software, network, VPN, server, and connectivity issues

  • Install, configure, and support computers, mobile devices, VOIP, servers, and other technology

  • Respond to IT support requests and manage service desk tickets through resolution

  • Monitor systems, document solutions, and maintain accurate IT records

  • Provide professional technical support to employees both remotely and onsite

  • Support Microcom’s technology, data products, and services as needed

What We’re Looking For

  • Strong troubleshooting skills across Windows, Mac, Active Directory, and TCP/IP

  • Working knowledge of LAN/WAN, firewalls, routers, switches, and VPNs

  • Experience with help desk or IT ticketing systems

  • Strong communication, organization, and customer service skills

  • Able to multitask, prioritize issues, and work effectively under pressure

  • Comfortable occasionally lifting equipment up to 30 lbs

Experience

  • 2+ years of IT support or IT environment experience

  • A+, Network+, Microsoft, CompTIA, AWS, or Azure certifications preferred

  • Cloud experience is a plus

Submit Your Application

Benefits at Microcom

  • 401K/401K Matching

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Paid Time Off

  • Paid Training

  • Tuition Reimbursement

  • Employee Discount